Service Level Agreement - Backup Retention Policy

Shared Hosting Backups

HostDime UK performs daily and/or weekly backups on all of our shared servers to ensure that critical files are never lost. However, HostDime UK is not responsible for lost data, time, income or any other resource due to faulty or non-existent backups.

Please always backup your data for redundancy. There is a one-time fee of £40.00 for us to restore a backup for your account due an error beyond our control. If your account or data is lost due to hardware issues we will restore your files at no additional charge. The data on our shared servers are backed up on a separate hard drive on a daily and/or weekly basis. We can not ensure 100% recovery, but we will do our best to recover everything we can. The modest charge for backup restoration provides a measure of security for you and compensates us for the time it takes to restore your files.

VPS/Dedicated Server Backups

Due to the nature of VPS and dedicated servers, HostDime UK does not provide any sort of backup solution by default. It is up to you, the client, to maintain proper backups of your own data. We will provide the following options for backups at an additional cost.

For VPS accounts, we highly recommend the purchase of a remote FTP storage account to configure your server to take backups locally and then FTP them to the remote storage space. Should anything happen to your VPS account, the remote backups would remain intact and available to yourself as well as to our Technical Support team. Apart from this measure, we also recommend that you maintain at least 1 copy of your data on your local home and/or office machine for improved data redundancy and disaster recovery.

For dedicated server accounts, we highly recommend that your purchase backup options for your server, and keep copies of your data off-site for emergency purposes. You can either purchase a secondary or tertiary drive to maintain your backup data locally or you can purchase a remote FTP storage account. If hardware failure and data loss occur, you are responsible for data restoration. HostDime UK shall not be liable for loss of data under any circumstance.

If you choose to enable backups on your local disk or VPS partition, the space the backups take will count towards your total usable space on that disk. Should that disk fail, be hacked, or otherwise become corrupt, HostDime UK will not be held liable for lack of backups of your data.

Your data is the backbone of your business and we urge you to take the best precautions in securing that data. Please contact our Sales team if you have any questions.